Your privacy is important to us. At Binthout we only collect information that is necessary to complete your order or to contact you about your order. Information collected at checkout includes name, shipping address, billing address, email address, and phone number.
For more information, please read our privacy statement .
Is this site safe?
All personal information submitted through this site is protected. We use special encryption to ensure that the private information provided during the purchase process remains secure. Online security to protect your personal information from unauthorized use is provided by SSL (Secure Sockets Layer) encryption.
What if I encounter errors during checkout?
If you encounter an error during checkout, it is most likely that your browser and our website are not working together. Will you notify us of the error by email? Thank you in advance!
How can I check the status of my order?
Log in to your customer account to check the status of your order. From there you can choose an option to view the order. After clicking on the order, you can see whether it is being fulfilled, sent or held.
If you have checked out as a guest, please contact firstname.lastname@example.org to check the status of your order.
When will my order be shipped?
When your order is shipped depends on the type of product and the amount of customization. You can always log into your customer account to see the status or use the tracking number provided in your shipment confirmation email to track packages.
Can I also place a rush order?
Please send an email to email@example.com if there are any special circumstances you would like us to know about.
How can I change my order?
Please contact firstname.lastname@example.org to request any changes.
For all other questions, please contact email@example.com