What is your return policy?

If you want to return an item, go to our returns portal at

Items purchased from Binthout can be returned within 14 days of receipt, provided they are in their original condition. Products that are custom made with, for example, a laser engraving cannot be returned.

Please note, we reserve the right to refuse returns if the items have been used, damaged or do not meet our returns standards. All shipping charges are non-refundable unless the product is determined to be faulty or damaged. We recommend providing your return with tracking and insuring the package. Binthout is not responsible if the returned package is lost or damaged.

When exchanging for another item, we will wait for the returned item to be received before shipping the new item. Shipping charges apply every time we ship to you. Please email with any questions prior to purchase if you are unsure about an item.